Enjoy Free Shipping on Orders Above ₹999!
Attar Discovery Combo (6ml each) @ just ₹699!
At ANSA Fragrances, we take great care in ensuring your order reaches you safely, quickly, and in perfect condition. Please review our updated shipping policy below:
Shipping Charges
- Free Shipping on all orders above ₹999 (after discounts).
- A flat ₹60 shipping charge applies to orders below ₹999 anywhere in India.
- We aim to offer affordable delivery without compromising on speed or safety.
Delivery Times
- Major Cities: Orders usually arrive within 3–4 working days.
- Rest of India: Delivery may take 7–8 working days, depending on your location and courier availability.
Order Processing
Processing Time: Orders are prepared and dispatched within 1–2 business days after confirmation.
Order Tracking: Once your order is shipped, you’ll receive an email or WhatsApp message containing your tracking number. You can track your shipment through our website or contact our Customer Support Team for updates.
Handling Damaged or Missing Orders
Damaged Goods: If your order arrives damaged, please contact us within 24 hours of delivery with clear unboxing photos or video proof. We’ll promptly arrange a replacement, exchange, or refund after review (refer the Return & Refund policy for details).
Missing Items: If any item from your order is missing, notify us immediately with proof (photos or videos). Our team will help resolve the issue quickly.
Courier Limitations & Delivery Delays
Third-Party Couriers: We partner with reliable delivery providers, but delays caused by weather, local restrictions, holidays, or unforeseen circumstances are beyond our control.
Tracking Delays: Occasionally, tracking information may update slowly. Please reach out to us if this occurs — we’ll assist promptly.
Special Shipping Conditions
- Incorrect Address: Please double-check your delivery address when placing your order. ANSA Fragrances will not be responsible for delays or lost shipments due to incorrect or incomplete address details.
Returns & Exchanges Related to Shipping
Product Damaged During Shipping: Contact us within 24 hours of delivery with your order number and damage proof (photo/video). We’ll review and provide a refund, replacement, or exchange.
Incorrect Product Received: If you receive the wrong item, please inform us within 24 hours. We’ll arrange a replacement or refund as per your preference.
Customer Support
For any delivery or shipping assistance, please reach out to us at:
Email: contact.ansafragrances@gmail.com
WhatsApp: +91 8951888919
